Privacy Policy
Progressivecloudnode Financial Services
Effective Date: March 15, 2025
Introduction and Our Commitment
At Progressivecloudnode, we understand that your financial planning journey involves sharing sensitive personal information with us. This isn't something we take lightly. Your trust forms the foundation of our relationship, and we're committed to protecting your privacy with the same care we'd want for our own financial data.
This privacy policy explains how we collect, use, and protect your personal information when you use our financial goal setting and achievement planning services. We've written this in plain language because we believe you shouldn't need a law degree to understand how your data is handled.
Information We Collect
When you work with us to plan your financial future, we need certain information to provide meaningful guidance. Here's what we collect and why:
Personal Details
Name, contact information, date of birth, and identification details required for financial services in Taiwan.
Financial Information
Income, expenses, assets, debts, and financial goals to create your personalized planning strategy.
Usage Data
How you interact with our platform, including login times, features used, and planning tools accessed.
Communication Records
Emails, messages, and notes from our consultations to maintain continuity in your planning process.
How We Use Your Information
Every piece of information you share serves a specific purpose in helping you achieve your financial goals. We don't collect data just to have it – everything has a reason:
- Creating personalized financial strategies based on your unique situation and goals
- Monitoring your progress and adjusting recommendations as your circumstances change
- Providing ongoing support and answering questions about your financial plan
- Sending relevant educational content and market insights that may impact your goals
- Maintaining accurate records for regulatory compliance in Taiwan's financial services sector
- Improving our services based on how clients use our planning tools and resources
Your Rights and Control
Under Taiwan's Personal Data Protection Act and our own commitment to transparency, you have significant control over your personal information:
Access Your Data
Request a copy of all personal information we hold about you, including financial records and communication history.
Correct Information
Update or correct any inaccurate information in your profile, financial details, or contact preferences.
Delete Your Account
Request complete deletion of your account and associated data, subject to legal retention requirements.
Control Communications
Choose what types of communications you receive and how often we contact you about your financial plan.
How We Protect Your Information
Financial data requires serious security measures. We've implemented multiple layers of protection to keep your information safe:
Encryption
All data is encrypted both in transit and at rest using industry-standard protocols.
Access Controls
Only authorized staff can access client data, with all access logged and monitored.
Regular Audits
Independent security assessments and vulnerability testing performed quarterly.
Staff Training
All team members receive regular privacy and security training updates.
Data Sharing and Third Parties
We don't sell your personal information to anyone. Period. However, there are limited situations where we may share data:
- With your explicit consent for specific services you've requested
- To comply with legal obligations under Taiwan financial regulations
- With trusted service providers who help us deliver our services (all bound by strict confidentiality agreements)
- In the unlikely event of a business transfer, with advance notice to all clients
Any third party that handles your data must meet our security standards and is contractually obligated to protect your privacy. We regularly review these relationships to ensure they maintain appropriate safeguards.
Data Retention and Deletion
We keep your information only as long as necessary to provide services or meet legal requirements:
Active Accounts
Your data remains accessible while your account is active and for 12 months after your last login.
Closed Accounts
After account closure, financial records are retained for 7 years as required by Taiwan banking regulations.
Communication Records
Email and consultation notes are kept for 5 years to maintain service continuity and regulatory compliance.
Usage Analytics
Anonymized usage data may be retained longer for service improvement, with all personal identifiers removed.
International Data Transfers
Your data is primarily stored and processed in Taiwan. If we need to transfer information internationally for technical or business reasons, we ensure adequate protection through:
- Transfers only to countries with adequate data protection laws
- Contractual safeguards that require recipients to maintain Taiwan-level privacy standards
- Regular monitoring of international data processing activities
- Your right to object to international transfers that affect your personal data
Cookies and Website Technology
Our website uses cookies and similar technologies to improve your experience and provide personalized financial planning tools:
- Essential cookies that make our platform function properly
- Analytics cookies that help us understand how to improve our services
- Preference cookies that remember your settings and customization choices
- Security cookies that protect your account and detect unauthorized access
You can control cookie preferences through your browser settings, though disabling certain cookies may limit some platform features.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our services, technology, and applicable laws. When we make significant changes, we'll:
- Email all active users at least 30 days before changes take effect
- Post the updated policy on our website with clear highlighting of changes
- Provide a summary of key changes in plain language
- Give you the opportunity to review and accept changes before continuing to use our services
Privacy Questions and Concerns
Have questions about this privacy policy or how we handle your data? We're here to help.
Email: support@progressivecloudnode.com
Phone: +88662547510
Address: No. 11號, Yongchang W St, Douliu City, Yunlin County, Taiwan 640
Our privacy team typically responds within 2 business days.